CUSTOMER SERVICE
CONTACT US
Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also email us at: info@mother-falcon.com
or fill in our contact form:
FAQ
01
I’ve found the found the item I want but can’t select my size
We apologize for this inconvenience! If you are unable to select your size, then that means the size you are interested in is out of stock at this moment. Please reach out to us at support@mother-falcon.com if you experience this issue and we will do everything that we can to accommodate your request.
03
Can I track my order ?
Of course! Once your order has shipped, you will receive an email with the tracking information for your shipment. Click on the tracking number to track your order. Please reach out to us at support@mother-falcon.com if you have any additional questions.
05
You’ve sent me the wrong items
That was not supposed to happen! Please send us an email at support@mother-falcon.com and describe the issue that you are having. If we sent you the wrong items, we will cover the shipping cost for your return and send you the correct items.
07
Which methods of payments can I use?
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09
Delivery - How much is it and how long does it take?
Shipping is FREE for orders over $74.99! For orders that do not qualify for free shipping, the flat rate shipping is $6.95. Please allow 3 - 7 business days to receive your order. If you have additional questions, please contact us at support@mother-falcon.com
02
Has my order been sent yet ?
Please look for an email after you place your order which lets you know that your order has been shipped. Please reach out to us at support@mother-falcon.com if you have any additional questions.
04
Part of my order is missing
Well that's not right! We are so sorry about this inconvenience! Please email us at support@mother-falcon.com and describe what product is missing from your order and we will do everything that we can to make things right!
06
Which methods of payments can I use?
We accept credit/debit cards including Visa, Mastercard, American Express, Discover, Electron, Maestro, ChinaUnionPay, JCB, Diners and Cartes Bancaires.
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We also accept Apple Pay!
08
Is it safe to order online?
Yes, it is completely safe to order online. Please refer to our Terms and Conditions and Privacy Policy. If you have any additional concerns, please contact us at support@mother-falcon.com
10
What is your mailing address?
Please see below Mother Falcon's mailing address:
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Mother Falcon, LLC
465 Tuckahoe Road #1186
Yonkers, NY 10710
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Any additional questions, please email us at support@mother-falcon.com